Privacy Policy

We collect the information you provide when you create an account (name, email address), subscribe to a plan (billing details handled securely by our payment provider), and use our tools (documents you upload, such as bills, contracts, statements, and messages). We also collect basic usage and device information to operate and secure the service.

We use your information to: (a) provide AI analysis of your documents and generate dispute assistance, contract reviews, and other tool outputs; (b) operate, maintain, and improve the service; (c) communicate with you about your account and analyses; (d) process payments and manage subscriptions; and (e) detect, prevent, and address fraud, abuse, and security issues.

Documents you upload (bills, contracts, statements, messages) are stored privately in secure storage. They are accessible only to you and authorized administrators of Civil Champ. We use encryption in transit and at rest, and access is controlled through authentication and row-level security policies. We do not sell your documents or personal information to third parties.

When you submit a document for analysis, our AI models process the contents to generate summaries, issue detection, appeal letters, and recommendations. This processing is performed to deliver the service to you. AI outputs are informational only and are not legal advice — see our Terms of Service for details.

We do not sell or rent your personal information. We share information only with: (a) service providers who help us operate the platform (hosting, payments, email delivery) under confidentiality obligations; (b) law enforcement or regulators when required by law or to protect our rights; and (c) successors in connection with a merger, acquisition, or asset sale.

You may access, update, or delete your account and uploaded documents at any time through the app. You can request export of your data or full deletion of your account by contacting us. If you cancel a paid subscription, your access to premium tools ends but your stored documents remain available to you unless you delete them.

We retain your account information and uploaded documents for as long as your account is active. You may delete individual documents or your entire account at any time. We may retain certain information as required by law or for legitimate business purposes such as security, fraud prevention, and record-keeping.

The service is not directed to individuals under 18, and we do not knowingly collect information from children. If you believe a child has provided us information, please contact us and we will delete it.

We implement reasonable technical and organizational measures to protect your information, including encryption, access controls, and regular security reviews. However, no system is perfectly secure, and we cannot guarantee absolute security of your data.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app or by other means. Continued use after changes constitutes acceptance.

Questions about this Privacy Policy can be sent to support@civilchamp.com.